FAQ
Orders & Shipping
How long does shipping take?
Stocked items ship within 1–3 business days from Phoenix, AZ. Delivery takes 3–7 business days depending on your location.
Made-to-order items take approximately 5–10 business days to produce, then ship. Total delivery is typically 10–14 business days. These items are marked on the product page.
Parts and hard goods ship at calculated freight based on size and weight, shown at checkout. Shipping timelines are listed on the product page.
Do you ship internationally?
Not yet. We currently ship within the United States only. Wider shipping is on our list. Follow us on Instagram @culturemotorsports for updates.
Can I track my order?
Yes. You will receive a tracking email once your order ships. If you do not see it, check your spam folder or contact us.
Can I change or cancel my order?
Contact us within 2 hours of placing your order and we will do our best. Made-to-order items cannot be cancelled once production has started. Parts orders can be cancelled any time before they ship.
Parts & Fitment
Will this part fit my machine?
Check the fitment info on the product page first — year, make, and model. If your machine is not listed or you are not sure, email us before you order at info@culturemotorsports.com with your year, make, and model and we will confirm. We ride what we sell — we would rather answer a fitment question than process a return.
Can I return a part?
Yes — within 30 days, as long as it is new, uninstalled, and in original packaging with all hardware. Installed or used parts, electrical components that have been connected to power, and special-order items cannot be returned. Full details on our Returns & Exchanges page.
My part arrived damaged. Now what?
Email photos of the item and the packaging to returns@culturemotorsports.com within 48 hours of delivery with your order number. We file the carrier claim and ship a replacement immediately — you do not fight the shipping company, we do.
Do you offer install support?
We are riders, not a service shop — but if you hit a snag on something we sold you, email us. If we can point you in the right direction, we will.
Returns & Exchanges
What is your return policy?
We accept returns on unworn, unwashed items in original condition within 30 days of delivery. Parts must be new and uninstalled in original packaging. Made-to-order items are final sale unless there is a production defect or the wrong item was sent. Full details are on our Returns & Exchanges page.
How do I start a return or exchange?
Email us at returns@culturemotorsports.com with your order number and reason. We will respond within 1–2 business days.
I ordered the wrong size. Can I exchange?
Yes. For stocked items, we are happy to exchange for a different size as long as the item is unworn and returned within 30 days. Contact us first to confirm the size is available.
Products
How do I care for my gear?
Machine wash cold, inside out. Tumble dry low or hang dry. Do not iron directly on the graphic. This keeps the print sharp and the fabric lasting longer. Not sure on sizing? Check the size chart on any product page.
What is the difference between stocked and made-to-order items?
Stocked items are in our inventory and ship immediately. Made-to-order items are made just for you when you order. They take a bit longer but let us offer more designs. Both are the same quality.
Do you do group orders or wholesale?
Yes. For team kits, event gear, or wholesale, reach out at info@culturemotorsports.com. We would love to work with you.
The Brand
Where are you based?
Phoenix, Arizona. The desert is home.
How do I follow what is coming next?
Instagram is where everything happens first: @culturemotorsports
How do I contact you?
Orders, fitment & general: info@culturemotorsports.com
Returns & exchanges: returns@culturemotorsports.com
Instagram DM: @culturemotorsports
We typically respond within 1–2 business days.
